1.6+Defining+the+Customers

==**Level 1.6** ==

Defining the customer
//Purpose:// To have students understand that the skills they are learning will eventually become part of a service they will provide for someone else. Increasing awareness here will help students realize that how they do their work and treat other people will increase their success in life.  //**How can it help the kids be better in the work place?**// //Employers expect workers to produce the best product/services possible to keep customers and to generate more business. By teaching student to take pride in their work and understand why they need to will create a better employee.//

Graphics -- Time line for this section, 1 class periods. //This section typically only takes 1 class period for us because customer service is an on-going theme in Graphics. We are discussing how to work with them and keep them happy all the time.//

**Activity 1** **& 2 ** Students will fill out the workbook using examples of experiences they have had. They can be either shop or personal. My kids really love to talk about how they were treated poorly and how they feel the person should be fired. This works out well because I turn it around on them as we continue.

**Activity 3** During this activity my students discuss the flow of work in the printing company/shop and they are able to see who is the internal and external customers are. I drive home the fact that we all work together as a team and if we do not treat each other well and do not do our jobs how it effects the flow of work there by effecting whole company. Discussion on how customers if not satisfied will take their work elsewhere. none //Optional:// comment for page history

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